Telephone Enquiry Service

The Labour Department's General Enquiry Telephone Service handles
enquiries on labour legislation and matters relating to the employment of
local and imported workers, and provides information on various services
offered by the department. Callers are guided by the computer-operated
answering facility to select pre-recorded messages from a wide range of
topics. They can also obtain information leaflets through the system if
they have a fax machine.

The system, with Cantonese, Putonghua and English language options,
operates round-the-clock. Staff operators deal with more complicated
enquiries during office hours. The service handled 2 134 864 calls in
1997.

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