Redress System

PLC members operate a redress system for members of the public who
may have been aggrieved by government actions or policies. Under the
system, members of the public may lodge complaints against government
departments and request members' assistance in their dealings with the
government.

Members of the PLC, in groups of five or six, take turns to be on duty
weekly to oversee the system and to receive petitions and representations.
They also take turns to be on 'ward duty' during their duty week to meet
individual complainants and to give on-the-spot guidance to staff in
processing cases.

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